Over the past 25 plus years that I have called on Federal Way Carpet and Upholstery there has never been a time when I was unhappy with the service in any way. The quality and availability of services are top notch. They are trustworthy, loyal and extremely professional. I would recommend (and have) them to many friends. Thanks for a great job as always.

I would like to say Chris that I truly do appreciate your work here; your crew is VERY, VERY good at what they do and are VERY professional!!! I must say that when you and your men finish up, the carpets look good as new and it does me proud, everyone asks who does our carpets and I’m glad to recommend you and your crew. Keep up the good work!!! If I don’t see you before things wrap up I hope to see you again, same time next year doing the same old thing.
Take care my Brother and many, many Blessings to you and yours.

Christ Lutheran Church
Lakewood, WA

In 2007, I contacted Federal Way Carpet and Upholstery Cleaning because they are a local family owned business. They are the only company I have had to clean my carpets and upholstery since that time.

Over the years, I’ve had the same service technician in my home and rental property. He always arrives as scheduled and calls before arriving. His knowledge of special fabric considerations and stain removal is impressive; pets, no problem. When I phone, I am greeted by a cheerful person who already knows the square footage of my home and can accurately price the work that I want done. They are, without exception, always and genuinely personable. Their customer service is awesome.

In addition to cleaning, I have purchased carpet from them for a rental home, which they delivered and installed. The quality and price of the carpet, like their cleaning service, was surprisingly better than I expected. Their attention to detail in product and service is unsurpassed. I highly recommend them to everyone.

Our home was recently burglarized and the thieves tracked in dog poop on our carpet. After cleaning it up we thought it would be a good time to actually have a professional steam clean our whole house.

I rarely (if ever) take a chance on a company with little to no reviews on Yelp, but I saw their advertisement on here so I figured I’d check out their website. Turns out they are family owned and have been around for many years. When I called, the phone etiquette was friendly and professional. Chris, the owner, was able to give me a quote over the phone, which they do using square footage instead of per room. I thought it was a decent price and I appreciated him telling me about their $50 off coupon on their website.

They were on time on the day of service, did a great job and it left no strong scent. Just FYI, they don’t use any toxic, harsh chemicals in their steam cleaning and there is no after scent.

Kent, WA