Our home was recently burglarized and the thieves tracked in dog poop on our carpet. After cleaning it up we thought it would be a good time to actually have a professional steam clean our whole house.

I rarely (if ever) take a chance on a company with little to no reviews on Yelp, but I saw their advertisement on here so I figured I’d check out their website. Turns out they are family owned and have been around for many years. When I called, the phone etiquette was friendly and professional. Chris, the owner, was able to give me a quote over the phone, which they do using square footage instead of per room. I thought it was a decent price and I appreciated him telling me about their $50 off coupon on their website.

They were on time on the day of service, did a great job and it left no strong scent. Just FYI, they don’t use any toxic, harsh chemicals in their steam cleaning and there is no after scent.

Kent, WA

Dear Chris,

I would like to take a moment to thank you for the fantastic job you and your team did cleaning our carpets. I know this wasn’t an easy job since it involved cleaning 100% wool carpets that had been damaged during a break in. I was very impressed by your extensive knowledge of how to care for and handle natural fibers as well as the fact that every stain (including latex paint, food stains, ink etc.) was meticulously cleaned and saved us from costly replacement. You have been a complete professional and a pleasure to work with both at this job and at our previous residences. My husband and I would recommend your company to anyone looking for excellent service and a very impressive job.

The work was beyond my expectations! They removed stubborn pet and urine stains from my carpets that I thought would never come out! I will have them out again in *** months for a refresher! Awesome work!

In 2007, I contacted Federal Way Carpet and Upholstery Cleaning because they are a local family owned business. They are the only company I have had to clean my carpets and upholstery since that time.

Over the years, I’ve had the same service technician in my home and rental property. He always arrives as scheduled and calls before arriving. His knowledge of special fabric considerations and stain removal is impressive; pets, no problem. When I phone, I am greeted by a cheerful person who already knows the square footage of my home and can accurately price the work that I want done. They are, without exception, always and genuinely personable. Their customer service is awesome.

In addition to cleaning, I have purchased carpet from them for a rental home, which they delivered and installed. The quality and price of the carpet, like their cleaning service, was surprisingly better than I expected. Their attention to detail in product and service is unsurpassed. I highly recommend them to everyone.